Shipping Policy

Order Processing:

  • All orders are processed within [2-4] business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates:

  • Domestic Shipping:
    • Standard Shipping: 6 business days,
    • Express Shipping: 2 business days, 
  • International Shipping:
    • We offer international shipping to many countries. Delivery times vary by destination and can take between 5-7 business days. Shipping costs are calculated at checkout based on location and order size.
    • Customs, Duties, and Taxes: Cheryl's Cosmetics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can track your order directly on our website or through the carrier's tracking system.

Delivery Issues:

  • [Your Store Name] is not responsible for delays caused by the shipping carrier, customs clearance, or any unforeseen circumstances beyond our control.
  • If your package is lost, damaged, or delayed, please contact us immediately at [Customer Service Email]. We will work with the carrier to resolve the issue as quickly as possible.

Address Changes:

  • Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize there is a mistake in your shipping address, please contact us as soon as possible at [Customer Service Email/Phone Number].

Out of Stock Items:

  • If an item is out of stock after you place your order, we will notify you promptly. You may choose to wait for the item to be restocked, select an alternative product, or request a refund for the out-of-stock item.

Questions or Concerns:

  • If you have any questions or concerns regarding shipping, please contact our customer service team at [Customer Service Email/Phone Number]. We are here to assist you!